Terms & Conditions
Effective date: October 8, 2026
Welcome to Ole Henry. We create and personalize goods that bring meaning to everyday moments. These Terms & Conditions explain what to expect when using our website or purchasing from us.
In these terms, “Ole Henry,” “we,” “us,” and “our” refer to Ole Henry Handmade Goods, doing business as Ole Henry. By placing an order, you agree to these terms and the policies presented at checkout.
Products & Natural Variations
We work with materials such as wood and leather, and we also engrave and personalize selected manufactured products. Product descriptions identify the materials and features of each item.
Natural materials vary in grain, color, knots, texture, and markings. Engraving may also vary slightly in shade and appearance depending on the material. These differences give each piece its own character and are not defects unless they affect its function or differ materially from the description.
We aim to show our products accurately. Colors may appear different across screens, and styled photographs may include props or stands that are not included unless stated in the listing.
Orders & Payment
Please provide accurate contact, billing, shipping, and personalization information when ordering.
Payment is due at checkout unless we agree otherwise in writing. Prices are listed in U.S. dollars. Applicable taxes and shipping charges are shown before you complete your purchase.
Payments are processed through Squarespace Payments and PayPal. Available payment options may include credit and debit cards, PayPal, Venmo, Apple Pay, and Google Pay, depending on your device and eligibility.
An order confirmation acknowledges receipt of your order. If we cannot fulfill it because of unavailable stock, an incorrect listing, or another issue, we will contact you and refund any payment for items we cancel. We will not charge a higher price without your agreement.
Custom & Personalized Orders
Custom-order work begins once payment is received. This may include preparing artwork, sourcing materials, or planning production. Custom and personalized orders cannot be canceled because of a change of mind after payment is received, subject to the exceptions described below and applicable law.
Please review all names, dates, spelling, wording, and uploaded artwork carefully. We use the personalization details you provide.
If your order includes a design proof, engraving or final production begins after you approve it. Please review the proof carefully, including spelling, layout, and personalization details.
Changes requested after payment, approval, or the start of work may involve additional costs or may no longer be possible. Any additional charges require your agreement.
If we make an engraving error or the finished item does not match the agreed specifications, please contact us so we can arrange an appropriate correction, replacement, or refund.
When submitting artwork, photographs, logos, or other content, you confirm that you have the rights or permission needed for us to use it to complete your order. You retain your rights in the materials you submit. We may decline requests that infringe another person’s rights or contain unlawful material.
Production & Shipping
Unless a different timeframe is clearly stated in the listing or agreed before purchase:
Ready-made, in-stock products: Ship within 3–5 business days after payment.
Custom and personalized products: Ship within 5-10 business days after payment and receipt of all required personalization details and, where applicable, your design-proof approval.
Large, bulk, or complex custom orders: Follow the timeline agreed before payment.
Business days are Monday through Friday, excluding U.S. federal holidays. Production time and carrier delivery time are separate. Carrier delivery estimates are not guaranteed unless expressly stated.
For orders requiring additional information or approval, we will identify what is needed and communicate the expected shipping date. Delays in receiving your response may affect that date.
If we cannot ship within the stated timeframe, we will notify you, provide a revised shipping estimate, and offer the delay-consent, cancellation, and refund options required by applicable law.
Please check your shipping address before submitting your order. Contact us promptly if it needs to change. Address changes may not be possible after shipment. Additional shipping costs caused by an incorrect address may be your responsibility.
If a package is missing, delayed, or marked delivered but cannot be located, contact us. We will help investigate with the carrier and arrange any resolution required by law.
Local pickup and local delivery are available only when offered at checkout or arranged with us directly. We will communicate pickup or delivery arrangements once your order is ready.
Cancellations & Order Changes
Standard, non-personalized products: Contact us as soon as possible to request a cancellation. We can generally cancel these orders before shipment. Once shipped, our return policy applies.
Custom and personalized products: We do not accept change-of-mind cancellations after payment because custom-order work begins at that time. Contact us promptly to request changes; we cannot guarantee changes will be possible.
These restrictions do not affect your rights if we cannot meet the stated shipping timeline, cannot fulfill your order, supply a defective or incorrect item, or otherwise must provide a remedy under applicable law.
Returns & Exchanges
Standard, non-personalized products: Contact us within 7 days of delivery to request a return or exchange. Eligible items must be unused, in their original condition, and include any supplied accessories. Original packaging should be included when available.
Please obtain return instructions before sending an item back. Approved returns must be sent within 7 days of return approval. Exchanges are subject to availability.
Custom or personalized products: These items are not eligible for returns or exchanges because of a change of mind or an error in the personalization information you supplied or approved. This restriction does not apply to defective items, errors we made, or other remedies required by law.
Return shipping: Customers pay return shipping for change-of-mind returns and exchanges. Original shipping and completed local-delivery charges are not refundable for change-of-mind returns. We do not charge a restocking fee.
If a return is needed because of a defect, an incorrect item, or an error we made, we will cover necessary return shipping and provide the appropriate refund or other remedy, including original shipping charges where applicable.
Approved return refunds will be issued to the original payment method within 5 business days after we receive and inspect the returned item, subject to applicable legal deadlines. Your payment provider may require additional time to post the refund.
Damaged, Defective & Incorrect Items
Please contact us promptly if your order arrives damaged, is defective, or contains the wrong item. Include your order number, a description of the issue, and photographs when possible. Retain packaging while a shipping-damage claim is being reviewed.
We will work with you to arrange an appropriate repair, replacement, or refund. The change-of-mind return window does not limit consumer rights or remedies provided by law.
Product Care & Intended Use
Follow the care instructions included with your product or provided in its listing. Use products only for their stated purpose.
Wooden cutting and serving boards should be hand washed and should not be soaked or placed in a dishwasher. Other wooden goods, including ring boxes and decorative items, should be kept dry unless their product-specific instructions say otherwise.
Product-specific instructions take precedence over general care guidance. Damage caused by misuse, improper care, or ordinary wear is generally not considered a manufacturing defect.
Our Designs & Website Content
Original Ole Henry designs, photographs, logos, and website content belong to us or their respective rights holders.
Purchasing a product does not transfer reproduction or commercial-use rights to its design. Please obtain written permission before copying our original designs or using our content commercially. This does not restrict uses permitted by law.
Custom Artwork & Product Photos
We use the photographs, handwriting, artwork, and personalization details you submit to complete your order and provide related support.
We may photograph finished products for our website, social media, and other marketing materials. Before sharing, we remove or conceal information that identifies you or another person unless we have your permission to include it.
The collection, use, and retention of submitted materials and related personal information are explained in our Privacy Policy.
Privacy
Our Privacy Policy explains how we collect, use, and handle personal information. Please review it before submitting information through our website.
Website Use & Third-Party Links
Please do not use our website for unlawful activity, attempt unauthorized access, or interfere with its operation.
Our website may link to third-party services or event organizers. Their websites and services are governed by their own terms and privacy policies.
Changes to These Terms
We may update these terms from time to time and will publish the revised effective date on this page. Changes apply prospectively and do not alter an existing order agreement without your consent.
Applicable Law
These terms are governed by Tennessee law, subject to any mandatory consumer protections that apply where you live.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
Questions about an order or these terms? We’re glad to help.
Ole Henry
Legal business name: Ole Henry Handmade Goods
Email: contact@ole-henry.com
Website: https://www.ole-henry.com