Privacy Policy
Effective date: October 5, 2026
At Ole Henry, we value the trust you place in us. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, request custom work, or contact us.
“Ole Henry,” “we,” “us,” and “our” refer to Ole Henry Handmade Goods, doing business as Ole Henry.
Information We Collect
Depending on how you interact with us, we collect:
Contact information: Your name, email address, phone number, and billing or shipping address.
Order information: Products purchased, personalization instructions, transaction details, and order history.
Custom-order materials: Names, dates, photographs, handwriting, logos, artwork, or other information you submit for engraving.
Communications: Messages, inquiries, feedback, and information submitted through our forms.
Website activity: Our website is hosted by Squarespace, which collects technical and browsing information such as your IP address, browser, network and device details, pages visited, and referring website. Depending on our settings and your privacy choices, this information helps us understand website traffic and improve our site. Squarespace also processes certain information for its own purposes, including platform security, as explained in its Privacy Policy.
Please provide only the information needed for your order or inquiry. If you submit information about another person, make sure you have permission to share it with us.
How We Use Information
We use personal information to:
Process payments and fulfill orders.
Design and complete personalized products.
Provide shipping updates and customer support.
Respond to inquiries and custom-order requests.
Maintain business records and meet legal obligations.
Protect against fraud and unauthorized activity.
Send marketing emails to people who subscribe.
Payments
Payments are processed through [payment provider names]. These providers handle payment information under their own privacy policies.
Ole Henry does not receive or store complete payment-card numbers. We receive transaction information, such as payment status and limited payment details.
How We Share Information
We share information as needed with service providers that help us operate our business, including:
Website and store platform: Squarespace, which hosts our website and online store.
Payment processing: [Insert the providers connected to your checkout: Squarespace Payments, Stripe, and/or PayPal.]
Shipping and delivery: The carriers used to deliver your order, which receive the information needed for delivery.
Email and customer communications: Google (Gmail), which we use to respond to inquiries and communicate about orders.
Website analytics: Squarespace, which helps us understand website traffic and visitor activity, depending on our settings and your privacy choices.
We may also disclose information when required by law, to respond to valid legal requests, or to protect our customers, business, and legal rights.
If our business is sold or transferred, customer information may be transferred as part of that transaction, subject to applicable law.
Cookies & Similar Technologies
Our website uses cookies and similar technologies—small files stored on your device—to support website functionality.
Squarespace uses essential cookies to help operate our website securely and support features such as shopping carts and checkout. Depending on our website settings and your privacy choices, Squarespace also uses analytics and performance cookies to help us understand website traffic and browsing activity.
You can manage or block cookies through your browser settings. Blocking essential cookies may affect features such as checkout.
For more information, visit The cookies Squarespace uses.
Email Preferences
If you subscribe to Ole Henry emails, we may send product news, market dates, and offers. You can unsubscribe using the link in a marketing email or by contacting us.
Unsubscribing from marketing does not stop necessary messages about an order or customer-service request.
Custom Artwork & Product Photos
We use the photographs, handwriting, artwork, and personalization details you submit to complete your order and provide related support.
We may photograph finished products for our website, social media, and other marketing materials. Before sharing, we remove or conceal information that identifies you or another person unless we have your permission to include it.
How Long We Keep Information
We generally retain final custom artwork, uploaded photographs, and related client communications for up to three years after the last completed order using those materials. This helps us provide customer support and fulfill repeat orders.
For inquiries that do not result in an order, we generally retain communications for up to twelve months after our last contact. We remove unused drafts and duplicate files when they are no longer needed.
Transaction records, agreements, design approvals, and records needed for legal obligations or disputes may be retained longer. Marketing photographs are retained while used for the purposes described in this policy.
You may contact us to request deletion of your personal information or custom files. We will honor requests as required by applicable law, although certain records may need to be retained.
Protecting Your Information
We use reasonable safeguards appropriate to the information we handle. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
Your Privacy Choices & Rights
You can contact us to request access to, correction of, or deletion of your personal information.
Depending on where you live and which laws apply, you may have additional rights, including the right to obtain a copy of information or opt out of certain uses.
We may need to verify your identity before completing a request. Some information may need to be retained for legal, accounting, security, or order-related reasons. We will respond as required by applicable law.
Send privacy requests to [privacy contact email].
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
Third-Party Websites
Our website may link to social media, payment services, event organizers, or other websites. Their privacy practices are governed by their own policies.
International Visitors
Ole Henry operates in the United States. Our website provider, Squarespace, may process and store personal information in the United States and other countries where it and its service providers operate. Privacy laws in these locations may differ from those in your country.
More information about Squarespace’s international data transfers and safeguards is available in its Privacy Policy.
Changes to This Policy
We may update this policy as our business or website changes. We will publish the revised effective date here and provide additional notice or obtain consent when required by law.
Contact Us
For questions about this policy or your personal information, contact:
Ole Henry
Legal business name: Ole Henry Handmade Goods
Email: [Privacy contact email]
Mailing address: [Business mailing address]
Website: www.ole-henry.com